Frequently asked questions
Q: Do you offer free samples?
A: Yes we offer free samples for most of our products, such as dNTPs, Taq DNA Polymerase, Hot Start Taq DNA Polymerase, M-MLV and so on. We can offer the samples for free but the shipping charge should at the customer side. We usually take FedEx or DHL as our courier and the shipping charge you can pay for from your FedEx or DHL account. If you do not have the account, you can transfer the charge to our account by T/T Western Union or PayPal.
Q:How to apply the free samples?
For free samples we have to know your company name, your web, your E-mail, your FedEx account, and the detail address of your company include the phone number and the scope of your business. You can apply the free samples online or by Email or by phone both OK.
Q:What's the lead time of your products?
A:Generally our lead time is 2-3 working days after receiving the payment. If for OEM or ODM the lead time will take 2 weeks.
Q:What's the payment method of your company?
We only accept the payment by T/T, Western Union or Money Gram. If the order amount lower than 150 USD we can accept by PayPal.
Q:Do you provide warranties for your products?
A:Yes we offer one years warrantee from the purchased day.
Q:Do you accept the small orders?
A:Yes, we accept the small orders. We will try our best to support our customer's business whether the small trial order
Q: Do you offer OEM or bulk service?
A: Yes as the original bio reagent manufacturer offer OEM and bulk service for all of our products. If your order amount is not enough for OEM, we also can offer you the products by neutral packing which will be without any logo on the products.
Q:How many Freeze-thaw cycles will not affect the activity of the dNTPs?
A: 20 Freeze-thaw cycles do not affect the dNTPs activity. Even though we suggest avoiding freeze-thaw cycles or exposure to frequent temperature changes.
Q: How Many days the dNTPs can be stable at room temperature?
A: We have made this test before, and or dNTPs can be stable in RT at least for 10 days.